We love animals here at the Marin Airporter, but being in the transportation business, we have to be considerate of all of our passengers, and their comfort and safety. For this reason, we have to limit animals on board our buses to only those that are the most necessary. Seeing eye dogs and ADA qualified service animals are welcome aboard the bus, but any other animals you need to bring with you to or from SFO need to ride in a sturdy, hard shell case below the bus in the luggage area.
To be clear, the ADA defines service animals as …dogs that are individually trained to do work or perform tasks for people with disabilities. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Please note that service animals are not allowed to sit or ride on the seats of the bus. Also, under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
As much as we would like to accommodate pets, our first concern has to be safety, as well as comfort. Many of our passengers may have allergy issues, and animals not trained, or excited by the atmosphere on the bus, can become a distraction, or worse, for the driver. We thank you for your understanding.