Recently, one of our Marin Airporter customers told us about his first experience with our relatively new online or “e-ticket” service. His story is informative because of the way he used this service while on his way home from SFO:
Many riders have probably had the experience of realizing, as they board the bus at SFO, that they don’t have enough cash to buy their ticket when the driver collects them as they get off. That’s exactly happened to me just the last week.
I was on my way home from a wedding in Southern California, and as I hurried to get to the Marin Airporter bus pad, I didn’t think about stopping at a cash machine. As I settled in for the ride to Manzanita, I realized that (yikes!) I didn’t have $22 in cash on me. As I began to get stressed out, I remembered reading that Marin Airporter now sells tickets online. So, hoping for the best, I pulled out my smartphone.
When I got to the Airporter’s website, I scrolled down the landing page to see the blue link that said, “Tickets. Worry-free advance booking.” I laughed because my situation was hardly advance booking, and then I touched “Buy Now.” I got a screen that had a calendar on it and I touched the current date. The next screen was a list of stops. I touched Manzanita and chose one ticket. The green tab read “Continue,” and I went to the payment screen. I saw there was a $1.50 online booking fee, which I quickly and gratefully checked off as being worth the convenience, especially in my circumstances.
At the bottom of the screen, I entered my name, first and last, my email and my phone number. Then I entered my credit card information and my billing address. I touched “confirm order,” and as soon as I received the confirmation email (also on my smartphone), I clicked the link, got the barcode, and I was ready for arrival.
When we arrived at my stop, the driver scanned my barcode as I stepped to the front of the bus. No apologies or explanations necessary. I was quickly on my way home!
I’m so glad to know that no matter how much of a hurry I’m in when I reach SFO, and hopefully, next time truly in advance of my next trip, I can buy my ticket for Marin Airporter. All I need is my phone. Thanks, guys!
We were happy to get this kind of feedback about our e-ticket service and to hear how well it works most of the time.
All we would add is a friendly reminder to ask you to be sure to enter your email address VERY CAREFULLY. Hasty typing can lead to errors, and if there’s a mistake in your email address, then we won’t be able to deliver the email with the link to your ticket barcode. No barcode, no ticket; and we’ve seen this kind of mistake made too many times. So, please be especially careful when entering your email address.
And then, when you get your confirmation email, be sure to click the link so that you can view the barcode. That barcode is your “e-ticket” and it’s what you will show to the driver. Some people ask, “Where’s my ticket?” because they don’t realize that they have to click the link in their email in order to get that ticket/barcode.
Finally, if for some reason you don’t receive your confirmation email with the barcode, please use our customer service phone line, 415-256-8833, for help. We are here to serve you.