Can I pay with a credit card?
You can purchase a ticket with a credit card, but only through our online ticketing system HERE. Our drivers can only accept cash fares. Please complete your online credit card purchase before you board the bus (heading to SFO), or before your reach your destination in Marin (coming from SFO).
Where can I park?
Long term parking is available at our main terminal on Andersen in San Rafael for $6.00 per day, or at our Hamilton Terminal in Novato for $4.00 per day.
What time is the first bus in the morning?
The first bus departs the Andersen Drive Terminal at 3:50 AM, with additional pickups at Larkspur, Seminary, Manzanita and Spencer, and arrives at SFO at 5:00 AM. The first bus from Hamilton in Novato departs at 3:55 AM, stops at all Marin pickup locations, and arrives at SFO at approximately 5:30 AM.
What is the last pickup at SFO at night?
The last bus starts through SFO at midnight.
Is the schedule the same on Weekends? Holidays?
The schedule is the same every day of the year including weekends and all holidays.
How much is the fare?
The cash fare for all stops is $25. There is a $1.00 service charge for credit card purchases. Children 12 and under travel for free with a full fare adult (limit two children per adult).
Can I pre-purchase tickets?
Tickets can be purchased online here. You can print out your ticket to give to the driver, or show your confirmation on your phone when you board. Your driver cannot process your credit card. Please complete your purchase before boarding the bus, it will help get you and your fellow passengers to the airport as quickly as possible. We also take cash. You will present your ticket (or pay your fare) when boarding the bus in Marin (going to SFO), or when you disembark at your stop in Marin upon your return.
Does the Airporter service accommodate disabled passengers?
Yes. Our coaches are equipped with wheelchair lifts. We do ask that, if possible, passengers who need a wheelchair lift notify us at least 24 hours in advance. This is not a requirement, but it does help make the journey smoother, since some interior seat reconfiguration is needed in order to create space on the bus for a wheelchair.
If you are not using a wheelchair on the bus, but have requested special assistance at SFO-such as an airline-provided wheelchair-we are able to drop you nearer to your airline than would otherwise be the case. In these circumstances, though, you must notify the driver when you board the bus, since we are required to obtain special clearance from the SFO Ground Transportation Unit to deviate from our designated drop-off zones.
Please note that you should arrange airline-provided wheelchair service or any other special assistance you require at the airport directly with your airline. We are not permitted to make such arrangements on behalf of passengers.
I paid online with my credit card, but the email with my ticket did not come. What can I do about this?
The most common reasons for this is are (i) typographical errors in entering your email address, and (ii) certain email servers that reject or do not process emails with pdf attachments. Please double-check your email address to ensure that you have entered it correctly. Please also note that gmail, hotmail, and yahoo email addresses usually work well with our ticketing system. If the problem persists, please call us during business hours at (415) 256-8833, Monday to Friday, 7:00 am to 4:00 pm PT. We will be happy to help you.
How much luggage can I bring?
We do not have a set limit on luggage, and there is no additional charge for extra bags. However, we are not a freight service, so we may refuse service for excessive amounts of baggage. Please call the terminal at 415-461-4222 if you have questions.
Can animals ride the bus?
Only ADA defined service animals can ride in the passenger area. All other animals must be in hard shell cases and travel in the luggage compartment under the bus.
Do you provide service to or from the Oakland Airport?
We currently do NOT offer service to Oakland. There is a bus to Oakland from downtown San Rafael, provided by the Sonoma County Airport Express. http://airportexpressinc.com/
Another Passenger Took My Bag. What Should I Do?
Many bags look alike, and occasionally (although rarely) a passenger will pick up the wrong bag by mistake. If the bag is labeled with the owner’s name and telephone number, it’s generally easy to resolve the matter. Therefore, like the airlines, we highly recommend that passengers ensure that each item of luggage is labeled with contact details. Adding a little flair to your bag, (a distinctive tag, or a colorful ribbon), can also help keep someone else from grabbing the wrong bag by mistake.
In the event that your bag goes missing when you take the Airporter, please notify the shift supervisor immediately at (415) 461-4222. We will do our best to locate it, and in the vast majority of cases, the problem is a simple case of mistaken identity that can be rectified quickly. Please note that as a condition of carriage, our liability for loss of or damage to baggage is limited to $250 per passenger.